Experience integrating Grafana alerts into ServiceNow Event Management (native inbound integration, not webhook-only patterns); familiarity with ServiceNow ITOM, AIOps event correlation, and CMDB CI attachment. Role Summary Own the end-to-end technical design, build, and operationalization of the Grafana Cloud observability platform for a 50-application estate spanning Java, .NET, Go, Python, and Node.js workloads hosted across on-premises data centres, AWS, and Azure. The SME serves as the senior technical authority across all eight in-scope Grafana Cloud modules and is accountable for instrumentation strategy, alerting design, dashboarding standards, and integration into ServiceNow ITOM via native Event Management. Application instrumentation strategy by technology stack: Beyla eBPF as the default zero-code path for Simple and Medium apps; OpenTelemetry SDKs/agents (Java, .NET, Go, Python, Node.js) for Complex apps requiring deeper traces and custom metrics; JMX Exporter, prometheus_client, and runtime-specific exporters where stack-appropriate. Experience integrating Grafana alerts into ServiceNow Event Management (native inbound integration, not webhook-only patterns); familiarity with ServiceNow ITOM, AIOps event correlation, and CMDB CI attachment.
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