Sr Solutions Architect (Req# 1257) New Manchester, NH

As a Senior Solutions Architect (Collaboration), you will serve as the focused technical lead and sales engineer for ePlus targeted product and service solutions, supporting the ePlus regional sales team to drive revenue creation and capture within the customer account portfolio. Meeting with customers to assess business needs and solution requirements Explanation of solution architectures via whiteboarding, presentations and client interaction Creation of complex product solution configurations and associated Bills of Materials (BOMs) Detailed scoping of professional services engagements and creation of Statements of Work (SOWs) Involvement with professional services projects and managed service onboarding processes Assisting with customer satisfaction issues, technical problems and case escalation as needed Maintaining relationships with manufacturer engineers to stay current on product capabilities and to collaborate on customer solutions as necessary Attend training and technical conferences to support ePlus partner relationships and to stay current on technology industry trends Maintaining key manufacturer certifications related to personal technical specializations as well as company partner requirements Serve as thought leader in areas of technical specialization, supporting and mentoring other engineers and account executives as needed Qualifications Job Knowledge/Skills Professional demeanor with persistent customer service focus Excellent communication and presentation skills, both written and verbal Skill with consultative sales methods – able to engage in active listening and meaningful lines of questioning to get client to identify areas of opportunity Ability to manage multiple priorities with numerous daily demands for your time Core technology knowledge IP networking, especially QoS Security fundamentals Major operating system families – Windows, Linux or Unix Host virtualization – VMware vSphere, Microsoft Hyper‑V or RedHat KVM Public cloud fundamentals – Amazon Web Services, Microsoft Azure or Google Cloud Platform Collaboration-specific knowledge – subject matter expert level in at least 3 of the following VOIP Calling, Collaboration/Meetings and Telepresence Microsoft Teams Calling including Teams PBX, Calling Plan, Direct Routing via third‑party UCaaS and CUCM integrations, Hosted Direct Routing and Operator Connect Cisco Webex Calling Multi‑Tenant and Dedicated Instance Cisco Calling and Contact Center licensing EA’s and Subscriptions CUBE and or Session Border Controller (SBC) Cisco Premise‑based Unified Collaboration Solutions Contact Center Solutions (Cloud and On‑Prem) e911 solutions Zoom Phone, Zoom Meetings, Zoom Rooms including Zoom licensing Education and Experience Bachelor’s degree in related technology and 5+ years of experience providing pre‑sales engineering support designing complex Collaboration solutions Position Specifics The initial base salary range for this position is expected to be between $120,000 and $170,000 annually. If hired, employee will be in an “at‑will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Work/life balance that supports our employees’ varying needs: We value the well‑being of our employees, recognizing that a healthy work‑life balance is pivotal to our collective success. By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community.

Create an account to see the full posting, access our search engine, and more.