Success Architect

You'll be hands-on with customers from implementation through the life of the account, and you'll be a genuine authority on where AI and agentic tooling are headed, because our customers will expect you to be ahead of them. Partner with customers from implementation onward to design how they'll use MCP and LLM platforms to work with Meltwater data, setting the technical and workflow foundation early so adoption sticksHelp customers build skills, agents, and repeatable workflows that turn raw Meltwater data into reports, briefs, and other deliverables their teams actually useDevelop and share best practices for combining Meltwater data with other datasets customers bring into their LLM environment, including guidance on structuring, prompting, and data hygieneAct as the primary point of contact for the "outside the product" experience, working alongside CS, Account Managers, and Implementation so nothing falls in the gap between platform and productStay current on the fastest-moving part of the AI landscape (models, agent frameworks, MCP tooling) and translate what's new into practical guidance customers can use right awayIdentify friction points or recurring questions across accounts and turn them into scalable enablement materials, playbooks, or internal feedback for the product teamBuild trusted, senior-level relationships with sophisticated customer stakeholders who expect a true expert, not a generic support contactRepresent the voice of the customer internally, feeding real-world usage patterns and gaps back to Product and Solutions Consulting leadership Employees and candidates may request additional information on how compensation is determined, in line with local legal requirements. No matter where you are, you’ll work with people who care about your success and get the support you need to unlock new heights in your career. We are Meltwater.