Systems Architect (ServiceNow Architect)

Our client is seeking a Senior Systems Architect (Senior ServiceNow Architect) to provide services related to the planning, architecting, setup, and maintenance of core IT infrastructure and network capabilities, including but not limited to hardware and equipment, operating systems, software, database, middleware, cloud, mobile, and technologies. Establish and manage roles, groups, and access controls aligned withorganizational security and compliance requirements.Provide ongoing support for workflow-related issues, incidents, and user stories, ensuring timely resolution and continuous improvement (Both Jira and ServiceNow).Enhance existing Incident Management workflows, including the definition and implementation of SLAs, escalations, and approval processes. Implement automation through workflows, scripting, and orchestration tools.Develop and maintain reports and dashboards to provide actionable insights into IT service performance.Customize and enhance reporting capabilities within the ServiceNow platform.Plan, test, and execute platform upgrades, patches, and updates to ensure system security, stability, and performance.Design and implement the Knowledge Management module to improve information sharing and self-service capabilities. Maintain comprehensive documentation of configurations, processes, and best practices.Design, implement, and maintain the Configuration Management Database (CMDB), including data modeling, CI relationships, data governance, and integration with discovery tools to ensure data accuracy and reliability.Support Jira development and administration activities, including workflow configuration, custom fields, issue types, dashboards, and integrations with ServiceNow to enable seamless collaboration and tracking acrossplatforms.Create and configure Jira projects, including defining workflows, issue types, custom fields, permissions, and notification schemes.Design and standardize Jira project templates to support multiple teams and ensure consistency across development and service workflows. A minimum of five (5) years of experience in an enterprise IT environment supporting computer hardware, software, and/or enterprise applications at an expert level.A minimum of five (5) years of proven experience as a ServiceNow architect, administrator, or similar role.A minimum of five (5) years of experience designing and creating incident, problem, and change management modules in ServiceNow, developing and maintaining the Service Catalog.A minimum of five (5) years of experience creating, configuring, and administering Jira projects, including workflows, issue types, custom fields, dashboards, permissions, and integrations with ServiceNow to supportcross-platform collaboration.A minimum of two (2) years of demonstrated success in configuring and customizing the ServiceNow platform, including knowledge of tables, fields, forms, and workflows.A minimum of two (2) years of experience managing user accounts, roles, and groups, enforcing access controls and permissions.Familiarity with integrating ServiceNow with other systems and applications.Ability to create and customize reports and dashboards within ServiceNow.Strong understanding of IT Service Management (ITSM) processes and implementing (CMDB).

Create an account to see the full posting, access our search engine, and more.