Technical Director – Professional Services & Solutions Architecture

This role is ideal for highly technical individuals who enjoy working directly with customers to design, deploy, integrate, troubleshoot, and optimize complex cybersecurity and wireless security solutions. The Technical Director serves as a trusted technical advisor throughout the customer lifecycle, helping organizations successfully operationalize Bastille’s platform within enterprise environments. Bastille provides full visibility into cellular, mobile, wireless, and IoT devices operating within enterprise airspace — collectively known as the Internet of Radios. Through patented software-defined radio and machine learning technologies, Bastille detects, identifies, and localizes wireless threats across WiFi, Bluetooth, BLE, cellular, and IoT environments. RESPONSIBILITIESLead customer-facing technical engagements including architecture workshops, deployment planning, implementation, and operational enablementDesign and deploy integrated Bastille solutions within enterprise customer environmentsPerform onsite and remote installation, configuration, troubleshooting, and optimization activitiesServe as the primary technical advisor during deployment and post-deployment phasesWork directly with customer engineering, networking, infrastructure, and security teams to ensure successful implementation and adoptionDevelop deployment architectures, implementation strategies, and operational best practicesTroubleshoot complex networking, infrastructure, wireless, and RF-related issuesSupport integration of Bastille solutions with customer infrastructure, security platforms, and operational workflowsDeliver technical workshops, administrator training, and operational handoff sessionsProvide technical escalation support for customer deployments and production environmentsParticipate in proof-of-concept deployments, pilot projects, and advanced technical evaluationsCreate and maintain deployment documentation, architecture diagrams, and technical implementation guidesCollaborate closely with Product and Engineering teams to communicate field feedback, deployment challenges, and feature enhancement recommendationsIdentify opportunities to improve deployment methodologies, operational scalability, and customer experienceMaintain deep technical expertise across networking, cybersecurity, Linux systems, virtualization, wireless technologies, and RF environmentsContribute to the evolution of deployment standards, implementation practices, and customer enablement processesTravel to customer locations as required for deployment and technical engagement activitiesREQUIRED EXPERIENCE5+ years of experience in Professional Services, Solutions Architecture, Deployment Engineering, Technical Consulting, Sales Engineering, or related customer-facing technical rolesStrong hands-on experience deploying and troubleshooting enterprise infrastructure and cybersecurity solutionsExperience working directly with enterprise customer technical teamsStrong understanding of enterprise networking and cybersecurity conceptsExperience supporting production customer environmentsAbility to troubleshoot complex multi-system technical issuesStrong verbal and written communication skillsAbility to explain complex technical concepts to both technical and non-technical stakeholdersStrong analytical, organizational, and project management skillsAbility to manage multiple technical engagements simultaneouslySelf-motivated and comfortable working independently in fast-paced environmentsPragmatic, collaborative, and resourceful problem-solving approachTECHNICAL SKILLSCore TechnologiesLinux (Ubuntu Desktop and Server)Windows Server / IIS / Authentication ServicesVMware and virtualization platformsElasticSearch / KibanaCisco IOSNetworkingIPv4 / IPv6Routing & SwitchingDNS / DHCP / NTPFirewallsNetwork segmentation and subnettingSSL/TLS and certificate managementSecurity & AnalyticsSplunkKibanaSecurity monitoring and log analysis platformsOperational troubleshooting and analyticsWireless & RF TechnologiesWiFiBluetooth / BLECellular802.15.4Software Defined Radio (SDR)Aruba wireless infrastructureWireless IDS / IPS technologiesIntegrationsREST APIsPlatform integrationsSecurity tool interoperabilityPREFERRED QUALIFICATIONSExperience deploying enterprise cybersecurity, wireless, or network monitoring solutionsFamiliarity with RF technologies and wireless protocolsExperience integrating enterprise platforms using APIsExperience working in startup or fast-growth technology environmentsStrong customer engagement and technical leadership capabilitiesExperience leading enterprise deployment and implementation projectsLOCATION & TRAVELAbility to travel for customer onsite engagements as requiredAnticipated travel: approximately 30%BENEFITSCompetitive salary based on experiencePerformance bonus planMedical, dental, and vision coverage401(k) planUnlimited PTOCompany equity opportunity

Create an account to see the full posting, access our search engine, and more.